A United Airlines flight cancellation, significant delay, denied boarding due to overbooking, or lost or delayed baggage: in all these situations, the passenger has the right to claim a refund from the airline. Furthermore, they are entitled to compensation for the inconvenience suffered.
Monetary compensation, travel credit, missing miles, ticket or booking fee refunds… with United Airlines, refunds and compensation are not automatic; therefore, the passenger must submit a claim.
The absence of certain pre-booked services such as special meals, seats, priority boarding, and upgrades can also be grounds for a claim with United Airlines.
Submitting a claim to United Airlines online
First, find the claim form: To do this, you must first log in to your account using your email address, MileagePlus number, or phone number.
To do so, go to www.united.com and click on Submit a Request, then on Sign In. Log in to your customer account or MileagePlus account.
Once in the claims section, click on Submit a Claim, and you will be asked to include your personal information (name, surname, email address, postal address, etc.).
In the other fields of the form, you must enter:
– Flight booking number
– United Airlines flight number
– Flight date
– Departure and arrival airports
Next, you will be asked to enter the reason for your claim:
– Flight delay or cancellation
– Denied boarding (overbooking)
– Baggage issue
– Request for refund/compensation
Attach supporting documents:
– Boarding pass
– Receipts for expenses incurred (meals, clothing, hotel reservations, etc.)
– Medical certificate or death certificate (if the passenger was forced to cancel without a flight before departure)
Other fields to complete:
– Amount claimed from United Airlines
– Payment method used when booking the flight or purchasing the service
– Bank/Payment card details
Check and track the status of your claim online
United Airlines has a dedicated digital platform for tracking claims. This online tool allows you to monitor the progress of your complaint without having to travel or physically contact the airline’s offices.
To track the progress of your case or check the status of your claim, passengers should open the United mobile app, go to the airline’s website, and log in to their customer account by entering:
– Their last name
– Their claim number.
– Click on Check Status
Information visible in the United Airlines Claim Tracking section:
– Booking reference
– Case number
– Claim type: Flight refund, compensation for lost or damaged baggage…
– Current claim status: Processing, approved, rejected
What is the deadline for filing a claim with United Airlines?
In the event of a canceled flight, passengers have 7 days from the scheduled arrival date to submit their claim or refund request to United Airlines.
If the issue concerns their baggage:
– Delayed baggage: They have 21 days to submit their claim and request compensation.
– Damaged baggage: The claim must be submitted within 7 days of receipt.
– Lost baggage: Within the first three weeks after the baggage is officially declared lost by the airline.
Cargo issue with United Airlines: File a claim
If the merchandise you shipped via United Airlines Cargo is damaged, or if part of it is lost or stolen in transit, please submit a claim online.
How long do you have to file a claim with United Airlines regarding cargo?
The claim filing deadline depends on the nature of the problem:
– Visible damage or deterioration of the cargo upon delivery to the customer: You have 14 days to report the problem to United Airlines.
– Delivery delay: 21 days from the scheduled date of receipt of the goods by your customer.
– Non-delivered goods: You have up to 120 days from the delivery date specified in the MAWB (Maintenance, Air, and Behaviour) contract of carriage.