By email, chat or telephone, you can contact Southwest Airlines customer service every day to get answers to your questions about your booking and travel with the airline, and/or help with your claims.
Southwest customer service is available online
From home, using your smartphone or computer, you can contact Southwest Airlines customer service online.
– Via Live Chat
Southwest Airlines offers an online chat service in two languages (English and Spanish), available at different times of the day.
Customers of this airline can chat with a Southwest virtual assistant in real time for assistance with flight bookings, itinerary changes, name changes, flight cancellations and refund requests, lost baggage claims, recovery of missing Rapid Rewards miles, gift cards…
To use this service and start a conversation with a Southwest agent, you must first log in to your customer account by entering your first and last name and the email address you provided when making your booking.
– Use the FAQ
As a passenger, you can also consult the Southwest Airlines online FAQ, where you will find answers to all your questions.
Using your smartphone or computer browser, go to southwest.com and, in the search bar at the bottom of the page, type a keyword related to your search, for example: Booking, Refund, Baggage… Then, click “Search” to display all the FAQ articles that match your search.
– Via social media
Didn’t find the answer to your question in the FAQ? Ask a Southwest digital advisor directly on Facebook, Instagram, and Twitter (X). An expert will be available instantly to provide help and assistance.
Make a claim online:
Having a problem with your flight reservation, lost your luggage upon arrival, or noticed that the miles still haven’t appeared in your Rapid Rewards account? You can submit your claim to Southwest Customer Service using the online form, accessible from the Complaints section in the middle of the page.
– Baggage issue: After submitting a claim related to your baggage, a claim file is created with a unique ID that you can use to track the status of your complaint online.
– Problem with shipping freight on Southwest Cargo
For any disputes with the freight forwarding service, please submit your complaint using this form.
Contact Southwest customer service by phone
To further facilitate communication with its customers, Southwest Airlines has implemented another accessibility solution.
The airline’s customer service department is available by phone and answers all specific questions regarding travel on Southwest flights.
- Before your flight:
If you have a question for a Southwest customer service representative or a complaint to submit before your flight departs, you can contact the airline by phone at:
– General inquiries: 1-800-435-9792 for (such as booking or changing flights, cancellation requests, and ticket refunds).
– Vacation package booked with Southwest: 1-833-792-4899
– Hotel reservation already made: 1-888-850-3958 or 1-866-938-1297 if you wish to speak with a Southwest agent in Spanish.
– Automated Flight Information: 1-888-792-8747. When you call this number, an automated voice will answer and ask you to select the type of information you want by entering the corresponding number on your phone.
– Rapid Rewards Loyalty Program Questions: 1-800-445-5764
– Group Booking Questions: 1-800-433-5368
– Contacting Southwest Customer Service abroad
Southwest has established an international customer service line to facilitate contact with customers traveling on its airlines outside the United States:
– From Aruba: 588-2900
– From the Bahamas: 1-855-202-3403 (English); 1-855-202-3402 (Spanish)
– From Belize: 0-800-0078684 (English); 0-800-247-5463 (Spanish)
– Costa Rica: 0-800-012-1916 (English); 0-800-012-1917 (Spanish)
– Dominican Republic: 1-800-751-9039 (English) 1-800-751-9038 (ES)
– Grand Cayman: 1-844-670-7914 (EN); 1-844-670-7990 (ES)
– Jamaica: 1-800-425-8130 (EN); 1-800-425-8089 (ES)
– Mexico: 800-083-1179 (EN); 800-083-1178 (ES)
- After your flight
For any inquiries or complaints after your flight or after arrival at your destination, please call:
– General inquiries (flight delays, cancellations, missing services, etc.): 1-800-435-9792
– Items left/seized at the TSA checkpoint: 1-866-289-9673
– Missing Rapid Rewards Miles: 1-800-445-5764
– Baggage-related inquiries (lost, damaged, or delayed baggage): 1-888-202-1024