You would like to travel with Sun Country Airlines but you have a question to ask its customer service regarding a reservation offer or a payment method. Or, you already have a confirmed reservation with the low-cost airline, but you want to cancel your flight and obtain a refund or submit a claim for lost luggage or missing miles…
Indeed, there are many reasons why customers seek to contact Sun Country Airlines. Here are the ways to contact customer service to get answers to your questions:
By telephone but also via email, mail and even on social networks, Sun Country Airlines customers are increasingly using a wide variety of digital channels to contact its customer service.
Contact Sun Country Airlines customer service by telephone
The telephone still remains the preferred contact channel for a large portion of consumers, particularly for those who need to obtain rapid assistance to get out of an unpleasant situation such as claiming a refund after a flight cancellation by the airline or to obtain compensation after having lost their luggage at the airport…
Flight reservation service
Sun Country provides its customers with several dedicated hotelines to allow its customers easy and fluid contact with dedicated teleadvisors who can support them in all stages of managing their reservation or complaint:
Sun Country provides its customers inside and outside the United States with a call center that operates 24 x 7 to answer any requests or questions regarding a flight reservation or vacation package.
Sun Country reservation managers are available at 651 905 2737.
Sun Country Rewards Loyalty Program:
You may need assistance enrolling in the Sun Country Rewards program or validating your membership. Miles earned from your last booking may not yet have been credited to your account. For any questions or complaints, please contact our dedicated customer service department at 651 905 2737.
Contact Sun Country Airlines Customer Service via SMS
If you simply want to inquire about an offer or service provided by Sun Country, you can contact a customer service representative by texting “hello” to 651 905 2737.
The service is available every day (except Sundays and holidays) from 6:00 AM to 10:00 PM.
Contact Sun Country Airlines customer service online
Sun Country customer advisors are always ready to answer your emails regarding:
Group bookings
The customer relations team at this company will help you design your group trip from A to Z. You can use this form to send them your quote requests, and they will respond within 24 hours.
Working hours: Monday to Friday (except public holidays), 8:30 a.m. to 5:00 p.m
Requesting Special Assistance
Any special assistance required for passengers with reduced mobility (traveling in a wheelchair or on a stretcher) must be requested within 48 hours of the flight by completing this form.
Report a baggage problem
One of the main problems encountered by air passengers is related to their baggage. More specifically, delays, damage, loss, or theft of suitcases.
If Sun Country damages, loses, or delays the delivery of your checked baggage, the compensation provided by the Montreal Convention on Baggage applies.
This involves a series of compensations valued in Special Drawing Rights (SDRs).
Sun Country Airlines has established a dedicated customer service department to handle passenger claims for lost, damaged, or delayed baggage.
To file a claim, please complete this form and submit it to their customer service department.
– Claim deadline
Any lost or damaged baggage must be reported to Sun Country Customer Service at the airport within the following timeframes:
– Within the first 4 hours of arrival for domestic flights (in the United States, Puerto Rico, or the U.S. Virgin Islands).
– Within a maximum of 7 days from the date of arrival of an international flight.
Left your item at the security checkpoint? In this case, you must contact the TSA directly at 1 866 289 967.